Refund & Cancellation Policy

Last updated: 22 September 2026 This policy applies to bookings made directly through vizit.net. It is presented separately for VIZIT Experience (short-term stays) and VIZIT Stays (long-term leases), as they operate under different terms. VIZIT EXPERIENCE (short-term stays, 2 nights – 6 months) - Cancellations received more than 14 days before the scheduled check-in time receive a full refund, less any non-refundable payment processing fees disclosed before payment. - Cancellations received from 7 to 14 days before the scheduled check-in time receive a 50% refund of the booking amount. - Cancellations received less than 7 days before the scheduled check-in time are non-refundable. - Cancellation deadlines are measured from the scheduled check-in time in the property's local time zone. - No-shows and early departures are non-refundable. - Approved refunds are returned to the original payment method used at checkout within 14 business days of approval. Bank or payment-provider delays may affect when the funds appear in your account; contact us if the refund has not arrived within that period. VIZIT STAYS (long-term leases, 6 months – 2 years) - The security deposit (equivalent to 2 months' rent) is refundable at the end of the lease term, less any deductions for damages, unpaid rent, or other amounts owed under the signed lease agreement. - The first month's rent paid at booking is non-refundable once the lease agreement is signed and move-in has occurred. - If a signed lease is never finalized after an instant online booking, the full amount paid is refunded within 14 business days after written confirmation that the lease will not proceed. - Early termination of an active lease is governed by the terms of the signed lease agreement, which will be provided before move-in. GENERAL - Refunds are always issued to the original payment method used for the booking. VIZIT does not issue refunds by cash or to a different account. - To request a cancellation or refund, contact us at info@vizit.net or via WhatsApp with your booking reference. - VIZIT reserves the right to update this policy; the version in effect at the time of your booking applies to that booking. - Nothing in this policy limits any mandatory consumer rights under applicable law.